Home Barking, Dagenham, & Surrounding Areas Barking’s Salisbury Avenue Healthcare deemed ‘inadequate’

Barking’s Salisbury Avenue Healthcare deemed ‘inadequate’

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Salisbury Avenue Healthcare

Barking GP Salisbury Avenue Healthcare in IG11 9XQ, was given the health regulator’s lowest rating in its most recent report. The report was conducted by the Care Quality Commission.

Care Quality Commission (CQC) inspectors visited Salisbury Avenue Healthcare in December 2022 and January 2023; their report was released on May 11.

The practise on Salisbury Avenue was rated ‘inadequate’ in four of five categories, including safe, effective, responsive, and well-led.

One of the categories, compassion, was rated “requires improvement.”

This follows a previous inspection in January 2016, a follow-up inspection in September 2016, and a focused inspection in May 2019, during which the practise was rated ‘good’ overall and for all key concerns.

Inspectors stated in a recent report that the practise lacked adequate safeguards against patient maltreatment and that the systems in place to assess and manage risks to patient safety were inadequate.

Inspectors wrote that staff did not always have the information necessary to provide safe care and treatment, and the practise lacked systems for the appropriate and secure use of medications.

The report indicated that patients were not always involved in care and treatment decision-making.

According to inspectors, the practise was unable to demonstrate that personnel had the necessary skills, knowledge, and experience to perform their duties.

Regarding leadership, the report stated that leaders were unable to demonstrate that they possessed the capacity and skills to provide high-quality, sustainable care, and that governance arrangements were inadequate.

The report requires Salisbury Avenue Healthcare to “ensure safe care and treatment” and “establish effective systems and processes to ensure good governance in accordance with the fundamental standards of care.”

A spokesperson for NHS North East London said: “Our priority is ensuring patients can access safe and high quality services.

“Since receiving the CQC’s inspection report, we have been working closely with the practice to address the concerns raised and ensure that an action plan is put in place as quickly as possible to make the required improvements.”

The service has been placed under special measures; if insufficient enhancements are made within six months, the service may be discontinued.

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